Rivian roadside assistance is reached through the Rivian app and the center display, not a public phone number you can dial from a flip phone. Front Range Rivian owners call the OEM first. If the app will not load, the car has no connectivity, or the wait is too long, an independent local operator can still bring a Level 2 charge to the shoulder. The number for that match is (720) 738-6950.

Why there is no published Rivian phone number

Rivian runs roadside assistance inside the vehicle and the app. The owner opens the Rivian app on a phone, or taps the center display, and the request goes through Rivian’s own dispatch. Rivian’s published page says roadside assistance is included for the duration of the New Vehicle Limited Warranty, and it is reached through the Rivian app and center display. That is the path the OEM has built. There is no widely published Rivian phone number that any owner can call from a stranger’s phone. Rivian’s own published materials name the app and the center display, not a phone line.

If your own phone is the one with the app, and it has signal, start there. If you are borrowing a friend’s phone or standing at a gas station asking to use the land line, the OEM path is harder. That is the gap a local backup is built to cover.

What Rivian actually covers for an R1T or R1S

Rivian publishes a list of what the OEM program handles for an inoperable vehicle. Read this list the way Rivian writes it, not the way a forum post paraphrases it.

  • 12-volt battery jumpstart. The small battery that runs the computers, contactors, and door locks.
  • Flat-tire assistance, including spare install if the vehicle is equipped with a spare.
  • Lockout assistance, including remote unlock via over-the-air command when the vehicle has connectivity.
  • Over-the-air updates, which Rivian uses for remote diagnosis and, in some cases, remote unlock.

Complimentary Roadside Services apply only if the vehicle is disabled due to a warrantable issue during an active New Vehicle Limited Warranty or commercial New Vehicle Limited Warranty. Roadside Services are at the owner’s cost except for the complimentary towing or other services Rivian offers for warranty obligations, and only in Rivian’s supported regions. Non-warranty towing may be charged. A Rivian on the side of US-6 with a dead pack and no warrantable issue is not the same case as a Rivian with a failed contactor under warranty.

The OEM path is a strong first call when the failure fits that list. A 12-volt that died after a cold Denver night often fits. A pack that ran empty on the climb up to Idaho Springs does not.

What Rivian roadside will not do for you

A Rivian roadside truck is a tow truck or a quick-fix truck. It is not a charging truck. Rivian’s published materials describe flatbed towing to the nearest authorized Rivian service location or a mutually agreed location for warranty-related issues. They do not promise a Level 2 charge rolled to the bumper of a stranded R1T on a shoulder of C-470. Confirm that on the Rivian app under your VIN. Do not assume it.

A mobile EV charge is a different job. The mobile EV charging path runs through an independent operator who brings a 240-volt Level 2 source. Tesla drivers get a native NACS plug. Other EVs use a CCS or J1772 adapter. For a Rivian on a NACS-equipped truck, the lead fits natively. For a CCS-equipped R1T or R1S, the operator brings an adapter. Either way, the kit adds about 10 to 20 miles of range in 15 to 30 minutes of charging. That is enough range to reach a Supercharger, a public Level 2 stall, or your home charger.

If the gauge was already at zero before you pulled over, skip the OEM call and dial the local match line directly. The OEM path will not bring you a charge. The out-of-charge recovery path will.

When the OEM path fails in the Front Range

The Rivian app needs signal and connectivity. The center display needs the same. Colorado has both, but not everywhere.

  • I-70 west of Evergreen climbs past Floyd Hill and into the canyon. Cell coverage is intermittent above the ridge. The app may sit on a spinner.
  • US-285 south into Conifer and Bailey runs through the foothills with the same gaps. A dead Rivian at the top of Crow Hill is a real case.
  • A long cold soak in a DEN parking lot can kill the 12-volt and take the modem with it. The center display will not wake. The app on the phone has no car to talk to.
  • A dead pack on the descent from Loveland Pass means regen did not save you. The app still works, but a charge truck is what unsticks you.

For those cases, the OEM path is open in theory and closed in practice. That is when a local backup earns its number.

What a local operator actually brings to a Rivian

A Rivian uses a NACS connector on current builds and a CCS connector on earlier builds. Both are common in operator kits now. The operator rolls a 240-volt Level 2 source on a small trailer or in a van. The lead ends in whatever plug fits your truck. Charging time adds 10 to 20 miles of range in 15 to 30 minutes. The clock starts when charging starts, not before.

That is enough range to reach the Supercharger in Idaho Springs from Morrison if you ran out near the canyon. It is enough to reach a ChargePoint or EVgo stall from a C-470 shoulder. It is enough to make it home in Lakewood or Centennial from a flat pack on a side street.

The operator quotes you before any cable goes in. They bill you for the work they do. Charge Pro DEN is a referral line. We do not own trucks and we do not employ technicians. We match you with an independent local operator and pass the call through. There is no membership fee.

The call order on a Front Range shoulder

Use this order when you pull over with a dead or dying Rivian.

  1. Hazards on. CRS 42-4-1202 says you may stay on the paved shoulder if the car could not be moved further. Hazard lights must be on under CRS 42-4-230. Stay visible.
  2. If you are on a listed CDOT Safety Patrol segment and the truck is there, the free jump covers a dark 12-volt. CDOT Safety Patrol runs on I-25 South from 120th Ave to Arapahoe Rd, on I-70 East from Wadsworth to Airport Blvd, and on portions of US-6, C-470, and I-225. The published hours are 6:00 to 9:30 a.m. and 2:30 to 7:00 p.m. weekdays, and 10:00 a.m. to 7:00 p.m. weekends. CDOT does not publish an EV charging service.
  3. Open the Rivian app and request OEM roadside. Have your VIN ready. Be clear about whether the failure is a 12-volt or a pack.
  4. If the app will not load or the wait is too long, call (720) 738-6950 for a local operator match. The operator quotes you first. Charging starts only after you accept.
  5. If the car is in a travel lane or you smell smoke, call 911 first. Do not wait on any of the above.

Why a Rivian on I-70 is the hardest case

Climbing I-70 toward the Eisenhower Tunnel is the hardest case a Front Range Rivian owner can hit. The Idaho Springs Supercharger at 7,526 feet is the last fast charge before the Eisenhower-Johnson Memorial Tunnel at 11,158 feet from this side. Georgetown has no Supercharger in the current inventory. Cold plus grade plus heater eats a margin that looked fine in the driveway. A Rivian climbing at 70 mph in 10 degree weather with the cabin heat on is closer to empty than the gauge shows.

If you run out past the tunnel, you are in Summit County. That is out of scope for this site. The safe move is to plan around the Idaho Springs Supercharger on the way up, and to plan around the Silverthorne and Frisco Superchargers on the way down. If you do run dry on the climb, the Rivian app will get you a tow. A tow to a charger is a slow way home in a storm.

Why a Rivian in a cold Denver lot is the easiest case to misdiagnose

A Rivian that sat in a cold airport lot or a downtown garage for a week is almost always a 12-volt problem. The traction pack may still hold 60 percent or more. The 12-volt runs the contactors and the computers. When it dies, the whole truck looks dead. The Rivian app may still load on your phone, and the truck will not respond. That is a jump, not a charge. Confirm by trying to open the frunk with the key fob. If nothing happens, start with the 12-volt path.

Operators we refer can jump a 12-volt on site. They can also replace a 12-volt on site when that is the job. Read how to tell if your Tesla 12-volt is dead for the pattern. The Rivian follows the same logic, with different lift points under the hood and the frunk.

What to keep in the truck

Three habits make the OEM and local paths both work better on the Front Range.

  • Save the Rivian app to your home screen, not buried in a folder. Sixty seconds matters when the gauge is at 4 percent on the shoulder of US-6.
  • Save (720) 738-6950 as a contact called “EV Charge Denver.” A local operator match is the path the OEM program does not cover.
  • Keep a paper note in the center console with your VIN, your insurance number, and the address of the closest Supercharger to your house. A stranger on the phone cannot help you read your VIN off a dark center display.

What we will not promise

We do not promise an arrival time. We do not promise a price. We do not promise a specific operator by name. We do not publish hours we keep. The independent operator we refer quotes you before any work starts. If the quote is wrong, you can hang up. If the OEM path is the right path, we will tell you to try it first. The number (720) 738-6950 is a referral line, not a dispatch line.

When to skip us and call 911

Call 911 first if any of these are true.

  • The truck is in a travel lane or blocking an intersection.
  • You see or smell smoke from the pack or the charging port.
  • There is a crash, fluid on the pavement, or an injury.
  • You are on the shoulder of a closed road or a road with a reported ground blizzard and you cannot stay warm.

A Rivian with a flat pack on the shoulder with hazards on, in a metro area, in working weather, is not a 911 case. That is a call to the OEM app or to (720) 738-6950 for a local match. A Rivian with smoke from the pack is a 911 case.

Frequently asked questions

Is there a Rivian roadside assistance phone number I can call?

Rivian’s published page says roadside assistance is reached through the Rivian app and the center display. There is no widely published Rivian phone number you can dial from a stranger’s phone. Start with the app if your phone has signal. If the app will not load, call (720) 738-6950 for a local Level 2 charge from an independent operator.

Does Rivian roadside bring a Level 2 charge to a stranded R1T or R1S?

Rivian’s published list covers 12-volt jumpstarts, flat-tire help, lockout assistance, and over-the-air diagnosis. It does not include a Level 2 charge rolled to the shoulder. Rivian sends a flatbed or a quick-fix truck. For a Level 2 charge on the shoulder, an independent mobile operator is the path that gets the cable to the truck.

What if the Rivian app will not load in a canyon with no signal?

That is the case the local backup exists for. Call (720) 738-6950. The operator quotes you first and brings a 240-volt Level 2 source with the connector that fits your build. If the failure is a 12-volt instead of a pack, the operator can jump the 12-volt on site as well.

Is Rivian roadside free for the life of the truck?

Complimentary Roadside Services apply only while the New Vehicle Limited Warranty or commercial New Vehicle Limited Warranty is active, and only for a failure Rivian treats as warrantable. Outside warranty, or for a non-warranty failure, the owner pays. Read your warranty booklet for the exact coverage window and conditions.

Can I keep Rivian roadside and still call a local operator?

Yes. Rivian roadside and a local operator handle different jobs. Rivian handles warranty tows, 12-volt jumps under warranty, flat-tire help, and lockouts. A local operator brings a Level 2 charge to the bumper. Many owners use the Rivian app first and a local operator second when the failure is an empty pack or a charge-port problem.